Política de envío

1. Order Processing Time

All our orders are processed and shipped out within 3-5 business days.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 3-5 days for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us at martologysales@gmail.com, and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide [NUMBER] shipping options:

[STANDARD SHIPPING] for [FREE] [EXPRESS SHIPPING] for [$4.99]

The shipping methods and delivery times per region are represented by the following table:

Country or Region Standard
USA 10-20 Business days
Canada 10-20 Business days
Europe 10-20 Business days
Australia

10-20 Business days


 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible, providing that you can show proof of damage.

6. Returns and Refunds

 

Please use the link below to access our returns and refunds policy.

https://mymartology.com/policies/refund-policy